Anytime a customer on your website attempts to checkout on your website but cannot complete the transaction for any reason, you will be notified to your store email with a Payment Transaction Failed Reminder message.
Web orders can fail due to a mistyped credit card number, incorrect billing address, or neglecting to fill out a required field. The reason is included in the email as a courtesy so that you can keep tabs on possible common causes, but no action is required.
These emails are generated anytime there is a problem, even if the customer recognizes and corrects their mistake, and completes the order successfully. If you receive one of these emails and a web order notification for the same customer, the customer's card was authorized and accepted.
If you wish to stop receiving these emails, let us know at support@floranext.com and we can adjust your settings.
James
Comments
Holly Milburn
How is the customer notified that the transaction wasn't approved?