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General Troubleshooting

  • Changing Google Chrome Print Preview to Classic View

    A recent update by Google to the Chrome web browser has changed the print preview screen for some users. If you prefer the classic print preview layout in your Google Chrome browser—or if you are expe...

  • Unable to Search for a Customer in Take Order that Exists in the Customers Database

    This is most often caused by accidentally setting the customer account to Inactive from their Customer Account Information on the customer profile. Go to Orders > Customers and select the customer On ...

  • Why aren't my add-on products showing on my website?

    The most common reasons add-on products may not display is the root category having been disabled. To check this, navigate to Products > Products > Website Products, then in the list of categories to ...

  • Upgrading Your Web Browser

    Safari - OSX Updates To upgrade your Safari browser, you will need to upgrade your OSX to the latest version, El Capitan. The newest version of Safari is part of this bundle. This can take a long time...

  • Floranext isn't sending system emails...

    If your customers are letting you know they aren't receiving system emails (statements, invoices, proposals, order confirmations, etc.), or you aren't receiving web order notifications, there could be...